RETURN/EXCHANGE POLICY
If you have received damaged/defective product, please do not remove any tag or take out the product from the original packaging.
To be eligible for an exchange
Unused purchases in the original packaging may be returned within 7 days of delivery for a refund. No refunds will be issued for purchases that are used, damaged, missing parts or returned more than 7 days after delivery.
To Request a Refund
1. Contact us via https://www.fizzics.com.sg/pages/contact-us
2. Include your Order # and reason for returning the item
3. Once the item is received and inspected, we’ll notify you of the approval or rejection of your refund
4. If approved, a credit will be applied to your credit card or original method of payment. Please allow 7-10 days for a credit to appear on your bank or credit card statement.
You will be responsible for paying for shipping costs to return your item.
If shipping an item over $75, we strongly recommend using a shipping service that provides a tracking number or purchasing shipping insurance in the event the shipment is lost.
If you have received damaged/defective product, please do not remove any tag or take out the product from the original packaging.
To be eligible for an exchange
- You have 30 calendar days from the date you received it.
- Your item must be in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Unused purchases in the original packaging may be returned within 7 days of delivery for a refund. No refunds will be issued for purchases that are used, damaged, missing parts or returned more than 7 days after delivery.
To Request a Refund
1. Contact us via https://www.fizzics.com.sg/pages/contact-us
2. Include your Order # and reason for returning the item
3. Once the item is received and inspected, we’ll notify you of the approval or rejection of your refund
4. If approved, a credit will be applied to your credit card or original method of payment. Please allow 7-10 days for a credit to appear on your bank or credit card statement.
You will be responsible for paying for shipping costs to return your item.
If shipping an item over $75, we strongly recommend using a shipping service that provides a tracking number or purchasing shipping insurance in the event the shipment is lost.