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RETURN/EXCHANGE POLICY
If you have received damaged/defective product, please do not remove any tag or take out the product from the original packaging. 

To be eligible for an exchange
  • You have 30 calendar days from the date you received it.
  • Your item must be in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
REFUND POLICY
Unused purchases in the original packaging may be returned within 7 days of delivery for a refund. No refunds will be issued for purchases that are used, damaged, missing parts or returned more than 7 days after delivery. 

To Request a Refund 
1. Contact us via https://www.fizzics.com.sg/pages/contact-us
2. Include your Order # and reason for returning the item 
3. Once the item is received and inspected, we’ll notify you of the approval or rejection of your refund 
4. If approved, a credit will be applied to your credit card or original method of payment. Please allow 7-10 days for a credit to appear on your bank or credit card statement. 

You will be responsible for paying for shipping costs to return your item. 
If shipping an item over $75, we strongly recommend using a shipping service that provides a tracking number or purchasing shipping insurance in the event the shipment is lost.